Intro Assign Menu Lessee Sum Lease Select Lease Sum Work Sched Repo Req

Collection Tracking [U1101]

In This Document

• Introduction
  
  
• Collection Account Assignment
• Collection Tracking Menu
  
  
• Lessee Summary
• Lease Selection
  
  

Work Schedule

Repo Request

 

In Related Documents

Collection Tracking [U11]: Setup

• User Reassignment [U1111]
  • Automatic Delinquent Lessee Assignment
  • Manual Reassignment
    
    
• Module Customizations [U1121MO]
• Portfolio Customizations [U1122]
  
  
• User Profile [U1131]
  
  
• Weight Table [U1141]
• Collection Status Defaults [U1151]

 

Introduction

Collections is a separate module of LeasePak. The Collection updates assist in the collection of lease payments by providing several tools. These tools include a schedule of the daily work to be processed, a summary of each delinquent lessee, a notebook to record the written communication and conversations between the collector and the lessee, and a comprehensive set of utilities for updating and detail reporting of delinquent accounts.

Collections should not be used while the End of Period process [U0401] is executing. This is because the End of Period process may change information about delinquent lessees which would not be reflected in the Collection update used at the same time. All collectors must exit the Collection update before End of Period begins executing. They may re-enter this update when the End of Period process is completed.

Prior to using Collections, it must be setup. Six updates in Collection Tracking Setup [U11]are used to setup and administer the module:

• User Reassignment [U1111] - allows manual reassignment of collection accounts.
• Module [U1121MO] - sets up system-wide parameters for the module.
• Portfolio [U1122] - sets up portfolio-specific parameters for the module.
• User Profile [U1131] - adds, changes, and deletes Collection users.
• Weight Table [U1141] - sets up account weighting factors.
• Collection Status Defaults [U1151] - adds, changes, and deletes defaults for Collection Status codes.

 

Collection Account Assignment

The delinquency of a lease is determined by the COLLECTIONS MODULE WATCH CODE OR GRACE PERIOD parameter in the Miscellaneous Customizations option of the Collection Portfolio update [U1122]. Depending on how this parameter is set, either the lease's watch code or its grace period is used to determine if a lease is delinquent.

A lessee with one or more delinquent leases is considered a delinquent lessee. Each delinquent lessee is assigned to a specific collector. Thus, all of the delinquent leases for a lessee are worked by the same collector.

There are 3 ways a delinquent lessee can be assigned to a collector:

• The initial assignment of a newly delinquent lessee to a collector by the End of Period process [U0401].
• The automatic re-assignment of a delinquent lessee from one collector to another by the End of Period process [U0401].
• The manual re-assignment of a delinquent lessee from one collector to another with the Collection Reassignment update [U1111].

 

Initial Assignment by the End of Period Process

Delinquent lessees are automatically assigned to collectors by the End of Day or End of Month process. Normally this is an End of Day function, unless the RUN COLLECTIONS MODULE ONLY DURING END OF MONTH parameter in the Collections Module Customizations update [U1121] is activated.

Refer to the End of Period End module [U0499] in End of Period [U04]: Overview for information regarding the Collections module in the End of Period process.

The End of Period process [U0401] will choose a collector for a newly delinquent lessee from a collection team. A collection team is a group of one or more collectors. Refer to the Team update [U0724] for information regarding the creation of teams.

A lessee can have multiple leases from various portfolios, companies, regions, and offices. Each lessee will have a DEFAULT portfolio, company, region, and office as maintained in the Lessee update [U0203]. LeasePak will automatically define the company, region, and office using the first lease for the lessee. If the portfolio on the first lease does not match the lessee's default portfolio, a message will be displayed, and the lessee's default company, region, and office will not be defined. The lessee's default portfolio, company, region, and office are used in determining the collection team for the lessee, as well as a collection user's security access to the lessee.

For a given delinquent lessee, LeasePak will choose the first collection team it finds, using the following order:

• The lessee collection team, if defined
• The customer collection team, if defined
• The lessee's default office collection team, if defined
• The lessee's default region collection team, if defined
• The lessee's default company collection team, if defined
• The lessee's default portfolio collection team, if defined

In other words, if a collection team is not defined for the lessee, then the customer collection team will be used if it is defined, etc. If none of the above 6 collection teams are defined, the lessee will be assigned to the collection supervisor.

Refer to the Lessee update [U0203] for information on defining a collection team for a lessee. Refer to the Customer update [U0205] for information on defining a collection team for a customer. Refer to the Collection Portfolio update [U1122], the Company update [U0208], the Region update [U0207], and the Office update [U0206] for information on defining a collection team for a portfolio, company, region, and office.

Once the collection team has been identified, the following rules are used to determine which collectors from that team will be considered eligible (or "valid") for assignment to the delinquent lessee.

A valid collector must meet all of the assignment criteria established through the Collection User Profile update [U1131]. The assignment criteria include the number of days delinquent, the delinquency (or other customizable) amount, the short name, and the collection status of the lessee. Refer to the Collection User Profile update [U1131] for more information.

A valid collector must have security access to the lessee's default portfolio, company, region, and office. Refer to the Security update [U0706] for more information. Refer to the Lessee update [U0203] for information on defining the default portfolio, company, region, and office for a lessee.

Once a set of valid collectors has been determined according to the above rules, the collector to assign to the lessee is selected. If the lessee had been delinquent in the past and the prior collector is still valid, then that collector will be assigned to the lessee. Otherwise, the valid collector with the lowest number of lessees assigned during this End of Period will be assigned to the lessee.

If there are no valid collectors on the collection team, the lessee will be assigned to the collection supervisor. Refer to the Collection Customization Portfolio update [U1122] for information on defining the collection supervisor.

 

Automatic Reassignment by the End of Period Process

LeasePak provides the option of having End of Period automatically reassign delinquent lessees. If a collector who is assigned to a delinquent lessee becomes invalid (i.e., the collector no longer meets all of the assignment and security criteria, or is no longer on the collection team associated with the lessee), then End of Period can automatically reassign the lessee to a valid collector.

To allow such automatic reassignments, activate the PERFORM AUTOMATIC REASSIGNMENT DURING END OF PERIOD parameter in the Module Customizations option of the Collection Custom General update [U1121]. To prevent automatic reassignments, clear the box to set the parameter to N.

It is possible to allow automatic reassignments in general, but to prevent reassignment of a particular lessee. Refer to the Collection Reassignment update [U1111] for more information on how to prevent automatic End of Period reassignments for particular lessees.

 

Manual Reassignment with the Collection Reassignment update [U1111]

The Collection Reassignment update [U1111] provides the opportunity to manually reassign delinquent lessees from one collector to another.

 

Collection Tracking Menu

Collection Tracking may be accessed either through the LeasePak Tracking menu, Collection option, or by entering U1101 into the Fast Menu <F2>.

Base system LeasePak updates and reports outside the Collections module may be selected from the Collections Main Menu. When an update or report is selected from the Collections Main Menu, the lessee and possibly lease and customer numbers are already known. It is not necessary to re- enter these numbers to go directly to the update or report. For example, the Lessee update [U0203] may be selected by entering the menu option 'U0203C' from the Collections Main Menu [U1101].

The Notebook function may be accessed 3 ways from Collection Tracking - by clicking on the Notebook button; through the Options menu, Notebook option; or by pressing <F3>. When Notebook is selected from Collection Tracking, new lessee-level notes will default in reference information corresponding to the current Collection work schedule item being processed. Creating unprocessed (i.e. - requiring further action) lessee-level notes will add items to the note recipient's Collection work schedule. Please refer to Notebook for more information on the Notebook function.

When a lessee which was being tracked in the Collections module becomes current and is removed from tracking, an informational note for the lessee will automatically be created. Notes for the lessee are created automatically by the Payments update [U0102], the Payoff update [U0103], the Payment Extension update [U0107], and the Payment Due Day Change update [U0118], if the lease for which the update is run is delinquent. These notes reflect any change in payment status for the lessee and are informational only. They do not require follow-up.

 

Collection Tracking features an additional menu, Collections, that contains options for various collection screens and updates.

Option Descriptions

• Lessee Summary
  Lessee Summary is used to display collection information for the current lessee indicated at the top of the screen. This option may also be used to change the collection status of a lessee.

• Lease Selection
  Most data in the Collections module is at the lessee level, and reflects the account's status as of the most recent end of period. Lease Selection is used to display the leases associated with the current lessee and select a lease for more detailed reporting as of the present moment. A list of all delinquent leases associated with the lessee indicated at the top of the screen (i.e., the "current" lessee) is displayed. Basic delinquency information for each lease as of the most recent end of period is also displayed.

• Lease Summary
  Lease Summary is a separately purchased module. It is possible to purchase the LeasePak Collections module without Lease Summary. Unlike the Lessee Summary and Lease Selection screens, the Lease Summary always shows today's current lease information. Any activity for the day will be reflected on the Lease Summary screen.
  
  When the Vehicle Finance module is purchased along with the Collections module, LeasePak will display the Lease Summary screen. Additional parameters must be set in the Custom General update [U0712] for the Lease Summary screen to be displayed.

• Lease Summary
  This screen appears when the Vehicle Finance module is purchased along with the Collections module and/or the Customer Service Tracking module [U1601], and the Custom General [U0712] field, COLL TRACK SCREENS, is set to Y. If the collection user's security is set to SUPERVISOR in the User Profile update [U1131], the collector will be able to access and update certain fields. The update can also be set to be launched by pressing <F5>.

• Work Schedule
  The Collection update [U1101] provides a work schedule or list of the delinquent lessees scheduled to be processed by a collector or team.

• Repo Request
  This new option works with the Recovery Tracking [U1701] module, a separately purchased module of LeasePak. In order for this option to appear in the Collection update, the Recovery module must be purchased.
  
  This new menu option allows an individual collector to refer a delinquent account to be repossessed. Therefore, the account will be reassigned to the supervisors queue in order to be approved. Supervisor permissions are set in the Recovery User Profile [U1731] update.

 

Lessee Summary

Lessee Summary is used to display collection information for the current lessee indicated at the top of the screen. This option may also be used to change the collection status of a lessee.

Amounts shown in the TOTAL NUMBER OF DELINQUENT LEASES, TOTAL DELINQUENT AMOUNT, GROSS RECEIVABLE BALANCE, GROSS OUTSTANDING BALANCE, and NET OUTSTANDING BALANCE fields are calculated as of the last End of Period and will not reflect changes made since End of Period was last run.

 

This screen summarizes collection information for a delinquent lessee, including collection status.

Field Descriptions

• NAME
  The Name of the Lessee is displayed.

• SHORT NAME
  The Short Name for the lessee is displayed.

• DBA NAME
  The Doing Business As Name for the lessee is displayed.

• CONTACT NAME
  The name of the contact person for the lessee is displayed.

• CONTACT TITLE
  The title of the contact person for the lessee is displayed.

• WORK PHONE
  The business phone number for the lessee is displayed.

• HOME PHONE
  The home phone number for the lessee is displayed.

• ADDRESS
  The lessee's billing address is displayed.

• OTHER NAME
  If there is any other contact name, it is displayed.

• OTHER WORK PHONE
  If there is any other work phone number, it is displayed.

• SUSPENSE BALANCE
  The total sum of the Suspense Balance is displayed, if any.

• DELINQUENCY TOTALS AS OF MM/DD/YY or DD/MM/YY
  The End of Period date through which the following 5 fields have been calculated in displayed in MM/DD/YY or DD/MM/YY format, depending on the Date Format Preference field in Security [U0706].

• TOTAL DELINQUENT LEASES
  The total number of delinquent leases for the lessee, as of the above date.

• TOTAL DELINQUENT AMOUNT
  The total amount delinquent for the lessee, as of the above date, is displayed. This is the sum of the delinquent amounts of the individual delinquent leases for the lessee.

• GROSS RECEIVABLE BALANCE
  The gross receivable balance for the delinquent leases of the lessee, as of the above date, is displayed. This amount is the sum of the gross receivable balances of the lessee's individual delinquent leases.

• GROSS OUTSTANDING BALANCE
  The gross outstanding balance for the delinquent leases of the lessee, as of the above date, is displayed. This amount is the sum of the gross outstanding balances of the lessee's individual delinquent leases.

• NET OUTSTANDING BALANCE
  The net outstanding balance for the delinquent leases of the lessee is displayed. This amount is the sum of the net outstanding balances of the lessee's individual delinquent leases. The amount is as of the above displayed date.

• DEFAULT KEY
  The default portfolio/company/region/office (P/C/R/O) for the lessee is displayed. The default P/C/R/O is used in determining the collection team for a lessee and in determining if a collector has security access to a lessee. Refer to the Lessee update [U0203] for defining the default P/C/R/O for a lessee.

• COLLECTION STATUS
  Change the collection status of the lessee, if desired. Click on the Help arrow for a list of valid collection status codes. Refer to the Custom Code update [U0722] for how to add, change, and delete status codes.
  
  The collection status for a lessee may also be entered or changed with the Lessee update [U0203]. When a lessee becomes delinquent, if it does not already have a collection status, it will automatically be given a default status. Refer to the Collection Custom General update [U1121] for defining the default collection status for newly delinquent lessees.
  
  If the Vehicle Finance module is purchased and Collection Status Defaults [U1151] have been entered, LeasePak will also allow the user to select those statuses from the Help button.
  
  A lessee's collection status is one of the criteria used by the End of Period process [U0401] in assigning and reassigning collectors to delinquent lessees. For this reason, caution should be exercised when altering the collection status of a lessee.

 

Lease Selection

Most data in the Collections module is at the lessee level, and reflects the account's status as of the most recent end of period. Lease Selection is used to display the leases associated with the current lessee and select a lease for more detailed reporting as of the present moment. A list of all delinquent leases associated with the lessee indicated at the top of the screen (i.e., the "current" lessee) is displayed. Basic delinquency information for each lease as of the most recent end of period is also displayed.

Selecting a lease establishes it as the current lease. The lease number will subsequently be displayed in the LEASE field at the top of the screen. Any options, reports or updates selected will process this lease.

If a Lease Summary is requested from the Collections menu or by using the Lease Detail button on the Lease Selection screen, up-to-the-moment data for the current lease will be displayed.

 

This screen is used to select a lease for individual processing. A list of all delinquent leases associated with the current lessee is displayed. Click on the desired lease or use the arrows on the keyboard to move the cursor and highlight the desired lease.

Note: A maximum of 500 leases may be listed for each lessee. If a lessee has more than 500 delinquent leases, a message appears to the effect that only the first 500 leases selected are displayed.

Field Descriptions

• LEASE
  The delinquent Lease number is displayed.

• GRP
  If the lease belongs to a group, the Group number is displayed.

• DAYS
  The number of days the lease is delinquent as of the last End of Period is displayed.
  
  A switch on the New Lease screen of the Portfolio update [U0212NL] allows use of an alternative calculation of number of days delinquent which presumes all months have 30 days.

• AMOUNT
  The reference amount for the lease is displayed. REFERENCE AMOUNT is determined during the End of Period process [U0401]. Thus, a change in the reference amount is not reflected on the Lease Selection screen until after the next End of Period is run. Lease Detail and Invoice Detail show up-to-the- moment information.

• DESCRIPTION
  The general description for the lease is displayed.

• LEASE DETAIL
  Click on this button to view the Lease Summary screen for the lease selected. Refer to Lease Summary for more information.

 

Lease Summary

• Invoice Detail
• Broker
• External Attachments

Lease Summary is a separately purchased module. It is possible to purchase the LeasePak Collections module without Lease Summary. Unlike the Lessee Summary and Lease Selection screens, the Lease Summary always shows today's current lease information. Any activity for the day will be reflected on the Lease Summary screen.

To access the Lease Summary, use Lease Selection to list all leases for the current lessee. Highlight the desired lease and either click on the Lease Detail button or select Lease Summary from the Collections menu.

 

Lease Summary

This screen shows summary information for the selected lease. The number and description of the selected lease appear in the title bar at the top of the window.

Field Descriptions

• P/C/R/O
  The P/C/R/O of the lease is displayed.

• LEASE DESCRIPTION
  The lease description is displayed.

• LEASE
  The lease number is displayed.

• SHORT NAME
  The lessee short name is displayed.

• CONTACT NAME
  The contact name is displayed.

• HOME PHONE 1
  The lessee's home phone number is displayed if it was entered on the Lessee update [U0203].

• BUS PHONE 2
  The lessee's business phone number is displayed.

• ACTIVITY STATUS
  The lease activity status is displayed. Refer to Status Codes for explanations of valid status codes.

• INSURANCE STATUS
  The lease's insurance status is displayed. Refer to the description of the Insurance Tracking Report [R0904] for explanations of insurance status codes.

• WATCH CODE
  The lease watch code, i.e., number of days past due date before lease appears on delinquency reports, is displayed.

• LEASE DATE
  The lease date is displayed in MM/DD/YY or DD/MM/YY format, depending on the Date Format Preference field in Security [U0706].

• LAST PAYMENT DATE
  The last payment date is displayed.

• LEASE TERM
  The lease term is displayed.

• PAP (Y/N)
  If PAP is used, a Y or N will be displayed.

• CURRENT DELINQUENT
  This is the total amount outstanding for all invoices that have a payment due date prior to today's date.

• CURRENT OUTSTANDING
  This is the total amount outstanding, including invoices with a future due date.

• PAYMENT OUTSTANDING
  This is the number of outstanding invoices.

• PAYMENTS MADE
  The total number of payments processed for the lease is displayed.

• TIMES DELINQUENT
  The number of times the lease has had invoices in delinquency category 1. These counters are incremented during End of Day Sequential Updates [U0411] in the Late Charges Calculation and Assessment module, providing the lease has delinquent, unpaid invoices. The counters will not be updated if this module is not run at End of Day, or if the Late Charge Method for the lease is NONE.
  
  The period covered by delinquency category 1 is a customized value. Refer to the DELINQUENCY CATEGORY BOUNDARIES parameters on the third screen of the Miscellaneous Customizations option of the Portfolio update [U0212].

• DUE DAY CHANGES
  The number of payment due date changes is displayed.

• LATE CHARGE WAIVER
  The number of late charge waivers is displayed.

• CL10 SENT Y/N
  Check if Collection Demand Letter (CL10) has been sent.

• ACCOUNT DELINQUENT WHEN CL10 SENT
  This switch should be set to 'Yes' if the Collection Demand Letter was sent out when the account was delinquent.

• SUSPENSE BALANCE
  The total sum of the Suspense Balance is displayed for the lease.

• SELECT (scrolled area)
  Enter X and press return to view detail for a selected invoice.

• INVOICES (scrolled area)
  Highlight invoice(s) one by one to view more detail. Click the Invoice Detail button.

• INVOICE NUMBER
  The invoice number is displayed.

• DUE DATE
  The invoice payment due date is displayed in MM/DD/YY or DD/MM/YY format, depending on the Date Format Preference field in Security [U0706].

• PAYMENT
  The invoice payment amount is displayed. This amount includes interest.

• ASSESSMENT
  The total assessment amount billed for this invoice is displayed.

• TOTAL BILLED
  The total amount billed for the invoice is displayed.

• NET DUE
  The net due for the invoice is calculated by subtracting the total amount paid from the total amount billed.

• GUARANTORS AND CO-LESSEES
  The guarantors (G) and/or co-lessees (C) associated with the lease are displayed with the Client ID Number.

 

Invoice Detail

This screen shows detail for the selected invoice. Only the first 100 outstanding invoices will be available for viewing. The invoice number and due date appear in the top of the window.

Field Descriptions

• INVOICE NUMBER
  The invoice number is displayed in the title bar.

• DUE DATE
  The invoice payment due date is displayed in the title bar.

• PRINCIPAL AMOUNT BILLED
  The amount of principal billed is displayed.

• PRINCIPAL AMOUNT PAID
  The amount of principal paid is displayed.

• PRINCIPAL AMOUNT DUE
  The amount of principal currently due. This is calculated by subtracting the amount of principal paid from the amount of principal due.

• INTEREST AMOUNT BILLED
  The amount of interest billed is displayed.

• INTEREST AMOUNT PAID
  The amount of interest paid is displayed.

• INTEREST AMOUNT DUE
  The amount of interest currently due. This is calculated by subtracting the amount of interest paid from the amount of interest due.

• ASSESSMENT AMOUNT BILLED
  The assessment amount billed is displayed.

• ASSESSMENT AMOUNT PAID
  The assessment amount paid is displayed.

• ASSESSMENT AMOUNT DUE
  The amount of assessment currently due. This is calculated by subtracting the amount of assessment paid from the amount of assessment due.

• ASSESSMENT
  The type of charge billed (e.g., principal, interest, sales tax, etc.) appears in this column.

• AMOUNT BILLED
  The amount billed on the selected invoice for each type of charge is displayed.

• AMOUNT PAID
  The amount paid is displayed.

• AMOUNT DUE
  The amount currently due. This is calculated by subtracting the amount of assessment paid from the amount of assessment due.

 

Broker

The following is the first screen displayed when the BROKER button is selected in the Collection Lease Summary.

All three Broker information tabs entered in the Broker update [U0219], in read only format are displayed, when a Broker is tied to a lease.

 

External File Attachments

The External File Attachment is a separately purchasable module of LeasePak.

 

This screen appears when Attachment is selected. This screen allows the user to add, edit, delete or open an external file attachment to a lease. The description, file name, date, time and operator initials will be displayed for the external file attachment. Any file type may be attached to a lease, it is the users' responsibility to verify and configure the file type association properly on their machine. The following are supported file types: MS Word. Excel, JPG, BMP and PDF file types. Attachment records will be removed from the RFA table during EOP, Close Lease Clean-up [U0419].

Field Description

• ADD
  Select Add to enter the attachment information.

• EDIT
  Select Edit to modify the external file attachment information.

• DELETE
  Select Delete to unattach the external file from the lease. This option does not delete the external file from its shared location, it only removes the record from the LeasePak table (RFA).

• OPEN
  This option executes the program associated with the file type of the attachment and displays the attachment on the users screen.

Attachments/links can be added by entering the filename including the drive and path of an existing file as well as the optional description in the screen below.

 

Enter the description of the file/link attachment and the file name. Attachment information will be saved on the RFA table. External files and/or links to leases must be maintained on a common drive that is shared by a network drive.

Field Description

• File and path (Y/N)
  This field will be set to Y by default. Selection of this radio button will enable the browse button to add files and links to document files (both inter and external links).

• URL (web address) (Y/N)
  This filed will be set to N by default. Selection of this radio button will disable the “browse” button. Users can attach any external link like http:// and ftp:// document links with a lease.

• DESCRIPTION
  Enter the attachment description that will be associated with the lease. The maximum number of character that may be entered is 50.

• FILE NAME
  Enter the filename of the attachment. This field is input required. Use the browse button to select the file name. Selecting the browse button, will display the shared directory and its contents. Browse button will be disabled if; user has selected URL (web address) option. Users will have to provide the external http:// and ftp:// document file link path.
  
  Example: http:/.docsuite.netsoltech.com or ftp://ftp.netsolpk.com
  
  
• SAVE
  Select Save to attach the external file to the lease number.

• Browse
  Browse button will open the following window to locate attachment file. This button will be enabled if, user selects “file and path” radio button and allow the user to attach any files or http:// ftp:// links to a lease. The browse button will be disabled if; user selects “URL (web address)”.

 

This screen is an example of where to locate attachment files in Windows.

 

Work Schedule

The Collection update [U1101] provides a work schedule or list of the delinquent lessees scheduled to be processed by a collector or team.

Delinquent lessees are assigned to a collector's work schedule in several ways:

• The initial assignment of a newly delinquent lessee to a collector by the End of Period process [U0401].
• The automatic re-assignment of a delinquent lessee from one collector to another by the End of Period process [U0401].
• The manual re-assignment of a delinquent lessee from one collector to another with the Collection Reassignment update [U1111].

The size and content of the work schedule may be determined by the user using various selection criteria described on the following pages.

If the user chooses to log out of LeasePak before all lessees are processed, the work schedule will be saved and then later restored when the user returns to the Collections module.

Using the work schedule, the user may select one or more lessees to be processed during that session. Once an individual lessee has been selected, that lessee becomes the "current" lessee. Information for this lessee is then displayed at the top of the Collections Main Menu screen.

Additionally, the menu bar will display a banner containing the P,C,R,O and any Non-Notify (Vendor short name) information that pertains to the customer.

When the Collection Weighting Table is used, the Work Schedule will display the delinquent lessees in descending weight order (the lessee with the highest priority weight will be displayed first). Also, if the SORT ORDER parameter in the Collection User Profile update [U1131]does not display Weight first, the delinquent lessee will not display the delinquent lessees by the Weighting Table ranges.

When the Time Zone [U0726] update has been populated with legal to call time zone boundaries, LeasePak will sort through the Work Schedule and display legal to call numbers when an account is selected.

From the workschedule, various operations, and reports may be selected and used for this lessee, without having to re-enter the lessee number. Once the current lessee has been processed, the user may proceed to highlight the next lessee on the work schedule, or return to the work schedule screen to view and/or select more lessees.

Note: For new clients, the following must be done in order to populate the work schedule: 1) at least on lease must be added to each Portfolio. 2) at lease one EOP must be run prior to populating the work schedule.

 

This screen is used to enter selection criteria to create a work schedule. A collector may view only lessees assigned to him or her, unless he or she is given access to all accounts via the ACCESS ALL COLLECTION USERS field of the Collection User Profile. To view all delinquent lessees, select "All" for both USERNAME and TEAM CODE, and leave all other criteria blank. Click on Retrieve to display the work schedule.Default values for USER INITIALS, STATUS, TEAM CODE, DAYS DELINQ LOW, DAYS DELINQ HIGH, REF AMOUNT LOW, REF AMOUNT HIGH and CUSTOMER are displayed with the values that were entered the last time a work schedule was created. The follow-up date is always defaulted with today's date.

Delinquent lessees meeting the selection criteria entered will be sorted according to the SORT ORDER specified in the Collection User Profile update [U1131]. Refer to that update for more information.

Advanced Note: HELP may be pressed on any of the selection fields if a client search is desired (e.g. if the lessee short name is known, etc.). Refer to the Terminal Operations document for more information on performing searches using the HELP key.

Field Descriptions

• USERNAME
  Select from the pull-down list the username of a user to create a work schedule containing only those lessees and unprocessed notes associated with that user. "All" implies selecting lessees without regard for username. Press HELP for a list of valid users.
  
  This field cannot have a value if TEAM CODE has a value.
  
  If the user does not have the privilege to view the accounts of other collectors, then the user's initials are defaulted here and may not be changed. Refer to the Collection User Profile update [U1131] for more information on giving users the privilege to view the accounts of other collectors.

• QUEUE
  Select a queue code to create a work schedule containing only those delinquent lessees associated with the queue selected. Use the Help menu for a list of valid queues. This field allows access when ACCOUNT ASSIGNMENT TO in the Collection Module Customizations option [U1121] is set to QUEUES.

• TEAM CODE
  Select a team code to create a work schedule containing only those delinquent lessees associated with the members of one team. A blank team code implies selecting lessees without regard for team code. Use Help for a list of valid team codes. This field cannot have a value if USERNAME has a value.

• STATUS
  Select a collection status code to create a work schedule containing only those delinquent lessees that are in the selected status.
  
  A blank status selects lessees without regard for status. Use Help for a list of valid status codes.

• TEAM CODE
  Enter the team code to create a work schedule containing only those delinquent lessees associated with the members of one team. A blank team code implies selecting lessees without regard for team code. Press HELP for a list of valid team codes. This field cannot have a value if USER INITIALS has a value.

• FOLLOW-UP DATE
  Enter a date to create a work schedule containing only those lessees with unprocessed notes with follow-up dates on or before the date entered. The initial default is the current date.
  
  If a future date is desired, enter the date in MM/DD/YY or DD/MM/YY format, depending on the Date Format Preference field in Security [U0706]. Entering a date in the past is not permitted. A blank date selects lessees without regard for follow-up date.

• DAYS DELINQ BETWEEN
  Enter the delinquency range from which lessees are selected. All lessees with days delinquent equal to or higher than the first value entered and lower than or equal to the second value are selected.
  
  The number of days delinquent for a lessee is defined as the number of days delinquent of the lessee's most delinquent lease. If both DAYS DELINQ LOW and DAYS DELINQ HIGH are entered, all lessees with days delinquent equal to or between these values are selected.
  
  Leave the first value blank if all lessees are desired or if all lessees up to and including the second value are desired.

• AMOUNTS BETWEEN
  Enter the amount range from which lessees are to be selected. All lessees with a reference amount equal to or higher than the first value entered and lower than or equal to the second value will be selected. If both REF AMOUNT LOW and REF AMOUNT HIGH are entered, all lessees with reference amounts equal to or between these values are selected.
  
  Leave the first value blank if all lessees are desired or if all lessees up to and including the second value are desired. The type of amount to be used as the reference amount is specified in the Collection Custom General update [U1121]. Refer to that update for more information.

• LESSEE
  Enter a Lessee number to create a work schedule containing only that lessee. The lessee must be delinquent. Use Help to access Client Search by lessee.

• CUSTOMER
  Enter a customer number to create a work schedule containing only delinquent lessees associated with that customer. Use Help to access Client Search by customer. A blank customer implies selecting lessees without regard for customer.

• LESSEE STATE
  Enter the Lessee State for which the lessee is from. LeasePak will sort the Work schedule and display all lessees for that State. Use the Help button for a list of valid States.

 

After Selection Criteria are entered, click the Retrieve button (or hold down the Alt key while pressing R). Lessees appear in the Work Schedule portion of the screen. The first in the list defaults as the "current" lessee. Its number and name appear in the bar under the Main Menu. Any options chosen from the Collections menu will display data from the current lessee. To make another lessee current, click on it or use the down arrow on the keyboard to move to it and highlight it.

Note: Once a lessee is current and payments have been made all delinquent leases associated with the lessee will disappear from the work schedule.

The sequence of lessees on the work schedule depends on the work schedule sort order, as defined by the Collection User Profile update [U1131].

Every delinquent lessee has a specific person designated as its collector, displayed under the INI column heading. The initial collector is the person to whom the lessee was assigned by the End of Period process [U0401] when the lessee first became delinquent. The lessee may subsequently be reassigned to another collector.

Note: Lessees are selected from a pool of:

• Collector records
• Unprocessed notes (refer to NOTEBOOK)

Field Descriptions

• LESSEE
  The Lessee number is displayed.

• STAT
  The collection status of the lessee is displayed.

• DELQ
  The number of days delinquent, as of the last End of Period, is displayed.
  
  This field represents the number of days delinquent for the most delinquent lease associated with the lessee. DAYS DELQ is determined during the End of Period process. Thus, a change in the number of days delinquent is not reflected on the Work Schedule until after the next End of Period is run.

• SHORT NAME
  The lessee's short name is displayed. Note that the field may be truncated due to space limitations.

• AMOUNT
  REFERENCE AMOUNT is determined during the End of Period process [U0401]. Thus, a change in the reference amount is not reflected on the Work Schedule screen until after the next End of Period is run.
  
  The type of amount which displays is specified in the Collection Custom General update [U1121]. Refer to that update for more information.

  Note: Only dollar amounts are displayed. Pennies will be truncated. For example: "1999.99" will be displayed as "1999".

• INI
  The initials of the collector to whom the lessee was initially assigned or of the person assigned to follow-up on an unprocessed note for the lessee are displayed. An asterisk (*) will be displayed next to the initials of those who have unprocessed notes for the lessee, but who are not currently the collector. The initially assigned collector will not have an asterisk next to his or her initials.

• FOLLOW-UP DATE/TIME
  If there are unprocessed notes for the lessee, the scheduled date for the follow- up action is displayed in MM/DD/YY or DD/MM/YY format, depending on the Date Format Preference field in Security [U0706]. If there are more than one unprocessed note, only the oldest follow-up date appears.

• PR
  The priority of the unprocessed note is displayed. Priorities range from 1 to 4, with priority 1 appearing before priority 2, etc. A lessee without active notes has a priority of 4. The priority is assigned when the note is recorded for the lessee.

• NOTE
  The title of the unprocessed note is displayed. This field is blank for lessees that don't have any unprocessed notes.

 

Once a lessee has been selected, its name and keys are displayed at the top of the Collection Tracking Screen.

 

Repo Request

 

This menu option allows an individual collector to refer a delinquent account to be processed. For detailed description of Repo Request, refer to Repo Request overview document.

 

LeasePak  Documentation Suite

©  by NetSol Technologies Inc. All rights reserved.

The information contained in this document is the property of NetSol Technologies Inc. Use of the information contained herein is restricted. Conditions of use are subject to change without notice. NetSol Technologies Inc. assumes no liability for any inaccuracy that may appear in this document; the contents of this document do not constitute a promise or warranty. The software described in this document is furnished under license and may be used or copied only in accordance with the terms of said license. Unauthorized use, alteration, or reproduction of this document without the written consent of NetSol Technologies Inc. is prohibited.

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