Customer Service [U1601]: Alternate Lease Summary

Contents

• Alternate Lease Summary
  • Outstanding Invoices
  • Invoice Detail
  • Notebook
    
    
• Customer Summary
  • Customer Tab
  • Co-Lessee Tab
  • Guarantor Tab

Introduction

When the Vehicle Finance module is purchased along with the Customer Service and/or the Collections modules, LeasePak will display the ALTERNATE LEASE SUMMARY and the CUSTOMER SUMMARY screens. Additional parameters must be set in the Custom General update [U0712] for the Alternate Lease Summary screen to be displayed.

It provides an on-line summary of all key data from the lease and asset records for any lease in the system, regardless of status or delinquency. Thus the Alternate Lease Summary is a useful tool for customer service representatives and others dealing with incoming, random inquiries from lessees. The customer service representative can understand an account and answer questions quickly using the information presented on the Lease Summary.

When the Vehicle Finance module is purchased along with the Customer Service and/or the Collections modules, LeasePak will display the Alternate Lease Summary screen. When the Collection Tracking module is selected, the user will have the option to select and view the Customer Summary and Lease Summary pertaining to the lease selected.

Additional parameters must be set in the Custom General update [U0712] for the Alternate Lease Summary screen to be displayed.

Note: In order to view this screen in its entirety, the PC must be able to run a desktop resolution of 1024 by 768 or higher.

When the customer service representatives user security is set to SUPERVISOR in the User Profile update [U1631], the representative will be able to access and update certain fields.

Alternate Lease Summary

When the F5 "hot key" is selected, this screen is displayed when the modules and the switch are set accordingly.

Field Descriptions

• AGENCY CODE
  All current agency codes tied to the lease will be displayed. This field will default the agency type code: Collection (C), Legal (L), and Repo (R) followed by the four character Agency Code value assigned in the Custom Code [U0722] update.

• CREDIT QUALITY
  The credit quality status for the lease is displayed.

• PORTFOLIO
  The portfolio to which the lease belongs is displayed

• LEASE NUMBER
  Enter the lease number. All lease information is displayed

• MULTI ACCT
  The total number of active leases that are tied to the lessee is displayed.

• QUEUE NUMBER
  The queue to which the lease is assigned is displayed, if any.

• CUSTOMER
  If the lease is tied to a customer, the name and address information is displayed.

• SSN
  If the social security number of the customer was entered, it is displayed.

• AGE
  If the age information of the customer was entered, it is displayed.

• VEHICLE
  All vehicle information entered at when the lease was booked is displayed.

• YEAR
  The vehicle year is displayed

• MODEL
  The model name of the vehicle is displayed.

• MAKE
  The make of the vehicle is displayed.

• TITLE STATUS
  The TITLE STATUS of the lease is displayed.

• INSURANCE
  The insurance coverage type of the lease is display and may be updated.

• ACCT TYPE
  The account type of the lease is displayed.

• GUARANTOR
  Displays Y or N if there is a guarantor tied to the lease.

• RECOURSE
  The recourse type is displayed.

• TRANS. EQTY
  Displays Y or N if there is a transfer of equity.

• DEFERRALS
  Displays the total number of payment reschedules the lease/loan has incurred.

• LOCKBOX
  Displays REMIT if the lessee is not set up with lockbox information.

• ACH
  Displays Y or N if ACH is used.

• EXTENSIONS
  Displays the total number of Payment Extensions the lease/loan has incurred

• MONTHS EXT
  The total number of months the lease has been extended is displayed.

• EXT/DEF ELIG
  Displays the number of months the lease will be eligible for payment extension or deferments.

• REWRITES
  Displays the total number of times a payment reschedule has been made to a lease.

• PPT
  Displays Personal Property Tax information for the lease.

• SALES TAX
  Displays the sales tax code of the lease

• CO-LESSEE NAME
  If a co-lessee is tied to the lease, the name and address information is displayed.

• SSN
  If the social security number of the co-lessee is entered, it is displayed.

• AGE
  If the age of the co-lessee is entered, it is displayed

• RISK BAND
  Displays the risk band information.

• NSF
  Displays NSF information.

• WARRANTY
  Displays Y or N if based on warranty information for the lease.

• OPT. INS
  Displays the optional insurance information.

• TOT AMT DUE
  Displays the total sum of the Miscellaneous Charge information, Late Charge and Past Due information.

Outstanding Invoices

The following screen is displayed when the Outstanding Invoices button is selected for the given lease.

Field Descriptions

• DUE DATE
  The invoice payment due date is displayed.

• PMT AMT
  The invoice payment amount is displayed. This amount includes interest.

• LATE CHARGES
  Displays the total amount of late charges assessed for the invoice.

• ASSMT AMT
  The total assessment amount billed for this invoice is displayed.

• TOTAL BILL ED
  The total amount billed for the invoice is displayed.

• NET DUE
  The net due for the invoice is calculated by subtracting the total amount paid from the total amount billed.

• MISC CHRGS
  Displays the total amount of assessments unpaid, minus the late charges and all sales tax.

Invoice Detail

The following screen will be displayed when the Invoice Detail button is selected.

This screen shows detail for the selected invoice. Only the first 100 outstanding invoices will be available for viewing. The invoice number and due date appear in the top of the window.

Field Descriptions

• INVOICE NUMBER
  The invoice number is displayed.

• DUE DATE
  The invoice payment due date is displayed.

• PRINCIPAL AMOUNT BILLED
  The amount of principal billed is displayed.

• PRINCIPAL AMOUNT PAID
  The amount of principal paid is displayed.

• PRINCIPAL AMOUNT DUE
  The amount of principal currently due. This is calculated by subtracting the amount of principal paid from the amount of principal due.

• INTEREST AMOUNT BILLED
  The amount of interest billed is displayed.

• INTEREST AMOUNT PAID
  The amount of interest paid is displayed.

• INTEREST AMOUNT DUE
  The amount of interest currently due. This is calculated by subtracting the amount of interest paid from the amount of interest due.

• ASSESSMENT AMOUNT BILLED
  The assessment amount billed is displayed.

• ASSESSMENT AMOUNT PAID
  The assessment amount paid is displayed.

• ASSESSMENT AMOUNT DUE
  The amount of assessment currently due. This is calculated by subtracting the amount of assessment paid from the amount of assessment due.

• ASSESSMENT
  The type of charge billed (e.g., principal, interest, sales tax, etc.) appears in this column.

• AMOUNT BILLED
  The amount billed on the selected invoice for each type of charge is displayed.

• AMOUNT PAID
  The amount paid is displayed.

• AMOUNT DUE
  The amount currently due. This is calculated by subtracting the amount of assessment paid from the amount of assessment due.

• LATE CHRGS
  Displays the total number of late charges accumulated but unpaid for the given lease.

• PAST DUE
  Displays the sum of all open receivable records.

• PMT AMT
  Displays the total payment amount due.
  
  If the most current invoice is due today or in the future, this field will display the total amount billed + the total tax billed + tax on assessments.
  
  If it is not the most current invoice, the next payment in the payment schedule + estimated taxes are displayed.

  Note: LP/UX does not recognize tax on payments and tax on assessments as separate taxes. In order for a single tax bucket to identify the tax on a payment separately from the tax on assessments, the sales tax on assessments switch must be turned off. This will allow LP/UX to recognize the single tax bucket as the tax on the payment.

• CURRENT BAL
  Displays the current balance of the account.

  IBL’s and OPER leases will be calculated as follows:

  billed amount + sum of remaining scheduled items - suspense + anti-suspense reversal

  FIN leases will be calculated as follows:

billed amount + contract receivable - suspense + anti-suspense reversal

• LAST PMT AMT
  Displays the last payment amount made.

• OPEN PMTS
  Displays the total number of unpaid account receivable records.

• PREV REPO
  Displays Previous Repossession information.

• DAYS DELQ
  Displays the total number of days delinquent.

• BILLING CODE
  Displays the billing method used. Valid entries are:

  I The individual invoice format is used if the lease is the only one billed on the invoice. The group invoice format is used if the lease is billed with other leases for the same lessee which are due on the same payment due day.

  C Coupon books are used. Leases with this code do not have individual or group invoices produced by the system. The actual coupon books must be created outside of LeasePak.

  F The group invoice format is used. This feature standardizes the billing format for individual and group invoices to the group invoice format. This means an invoice is produced according to the group format even if this lease is not actually part of a group billing.

N Leases with this code do not have invoices produced by the system. Billing, if any, is outside of LeasePak.

• TERM
  Displays the current term of the lease, based on the current payment schedule.

• # REM PMT
  Displays the number of remaining payments for the lease.

• # PMT PAID
  Displays the total number of payments have been made.

• NEXT PMT DUE
  Displays the oldest due date that does not meet the DELINQUENCY PERCENTAGE.
  
  If all outstanding invoices meet the delinquency percent entered, then the next scheduled payment date will be displayed.

• NEXT PMT AMT
  Displays the sum of the PMT AMT field + the Adjustment to Next field.

• FINAL PMT DATE
  Displays the final payment date.

• 1ST PMT DUE DATE
  Displays the first payment date, the oldest invoice of the lease.

• CONTRACT DATE
  Displays the commencement date of the lease.

• APR%
  Displays the contract rate of the lease.

• LAST PMT DATE
  Display the last payment date that was paid.

• CREDIT HISTORY
  Displays Credit History information.

• TREND
  Displays the number of times the lease has become delinquent for the specified delinquency category.

• BKRT STAT
  Displays the bankruptcy status.

• STRAT GRP
  Displays the strategy group for the lease.

• ACCT SCOR
  Displays the account scoring for the lease.

• OBL LIAB
  Displays the obligators liable for the lease.

• ADJ TO NEXT
  Displays the sum of all Partially paid A/R records (principal, interest and sales tax) due today or in he past minus all credit memos.

• ACCT STATUS
  Displays the account status of the lease. This field may be updated.

• WRITE-OFF STATUS
  The write-off status of the lease is displayed.

• COLLECTION STATUS
  Displays the collection status of the lessee based on the Custom Codes [U0722] entered and/or the Collection Status Defaults [U1151] update. This field may be updated.

• CUST WORK
  Displays the Customer’s work phone and the phone type. The check box allows the user to know what phone number was last used.

• CUST HOME
  Displays the Customer’s home phone and phone type. The checkbox allows the user to know what phone number was last used.

• CO-LES WORK
  Displays the Co-lessee’s work phone and phone type. The checkbox allows the user to know what phone number was last used.

• CO-LES HOME
  Displays the Co-lessee’s home phone and phone type. The checkbox allows the user to know what phone number was last used.

• LETTER TYPE
  Allows user to select a letter type based on extension/deferment or termination. The accounts extension/deferment eligibility will grant the user the ability to generate an agreement letter for that extension/deferment. The letter may be sent prior to the extension/deferment. If the user is a supervisor, all criteria for extension/deferment may be overridden if the account is not eligible.

• DATE
  Enter the date of the letter type entered.

• MONTHS/DAYS
  Enter the number of days in for letter generation.

• EXTENSION FEES
  Enter the extension fee amount for leases that have been extended. The user may not exceed the EXT/DEF/DUE DAY CHG FEE entered in Lease Form [U0721], unless the user is a supervisor and the override button is selected.

• PREVIOUS LETTERS SENT
  Displays the five most recent letters sent.

• ACCOUNT NOTE
  Displays the account note entered in the application and/or lease notebook. This field may be updated.

Notebook

The new Notebook screen will be activated by the Alternate Lease Summary screen and will automatically be displayed on the lower portion of the account screen. There are no limits nor formatting restrictions on the note. However only user’s with the highest security level as defined in the Security update [U0706] can edit or delete notes.

Note: From the Security update [U0706], the following levels can be designated for user security.

• 0 User has no access to PRIVATE notes.
• 1 User has read only access to PRIVATE notes.
• 2 User has read and create access to PRIVATE notes. The PRIVATE switch in NOTEBOOK is not set.
• 3 User has read and create access to PRIVATE notes. The PRIVATE switch in NOTEBOOK is set to default PRIVATE.
• 4 User has complete read, create, and edit access to PRIVATE notes.

• ENTERED
  The date the note was created is displayed and may not be changed. When adding a note, the ENTERED field is populated with the current date.

• FOLLOW-UP DATE and TIME
  When adding a new note, follow-up date and time will default with the current date and time. If modifying a note, change the follow-up date in the MM/DD/ YY or DD/MM/YY format, depending on the Date Format Preference field in Security [U0706]. The follow-Up time will default to 12 a.m. if no other time has been entered and the format will also depend on the Date Format Preference field in Security [U0706].

• DAYS
  As an alternative to entering a date, enter the number of days on which a defaulted follow-up date will be calculated. The calculation is done by adding the number to the current date, excluding holidays and weekends. The result of the calculation is defaulted to the follow-up date field.

• TYPE
  Default note type, if set up through the Security update [U0706], is displayed and can be changed by entering the code for the type of note desired. Modifying the note type of an existing unprocessed note is allowed.
  
  Note type codes may be established through the Custom Code update [U0722]. This code may be used to describe the type of people interested in viewing the note. Fore example, the notes for sales may have a code of ASAL, indicating an application type note for sales. The Notebook Report [R0922] can be selected to print the notes with a type code of ASAL. Press HELP for a list of valid note types.

• FROM
  The initials of the user who created the note are displayed.

• TO
  Enter the initials of the user to follow-up on the note. When adding a new note, this field is defaulted with the initials of the user entering the note and may be changed, if desired. This field is required.

• TITLE
  Enter, or change, if desired, the title of the note. The title of the note appears in the TITLE field on the work schedule screen and in the COMMENTS field on the Notebook Report [R0922].

• REASON
  Enter or change the Notebook Reason Code for the note being entered. Use the drop down help menu for a list of valid reason codes. The reason codes are user defined in the Custom Codes [U0722] update.
  
  
• PROCESSED
  Select this option if the note has been processed.
  
  
• ACCOUNT ACCESS TYPE
  Enter "P" for automatic access, if the lease exists in the current, open Work Schedule (Collection or Customer Service). Enter "M" for Maintenance access. This field can be modified.

• COLLECTION STATUS
  This field displays the status of the account and cannot be modified.
  

• NOTE
  The first line of the note will default entry date and time, user name, and collection status. The cursor will default to the end of the field.

  Note: In order to view this screen in its entirety, the PC must be able to run a desktop resolution of 1024 by 768 or higher.

Customer Summary

Customer Tab

This screen appears when the Customer Summary is selected in the Customer Service menu. When a Customer [U0205], is tied to the lease, the customer information will be displayed. If the current user has SUPERVISOR security privileges set in the Customer Service User Profile, the user will be allowed to access to all fields and update any information. If the user does not have Supervisor security, the Customer information will be read only.

Field Descriptions

• CUSTOMER
  The customer number is displayed. Field may only be updated by Supervisor.

• SHORT NAME
  The Customers short name is displayed. Field may only be updated by Supervisor.

• NAME
  The Customers name is displayed. Field may only be updated by Supervisor.

• DBA
  The Doing Business As name is displayed. Field may only be updated by Supervisor.

• SOCIAL SECURITY
  The Customers social security number is displayed. Field may only be updated by Supervisor.

• TRAN EQUITY
  Transfer of Equity information is displayed yes or no. Field may only be updated by Supervisor.

• ADDRESS 1
  Displays the resident address 1. Field may only be updated by Supervisor.

• ADDRESS 2
  Displays the resident address 2. Field may only be updated by Supervisor.

• CITY
  Displays city information. Field may only be updated by Supervisor.

• STATE
  Displays state information. Field may only be updated by Supervisor.

• ZIP CODE
  Displays zip code information. Field may only be updated by Supervisor.

• HOME PHONE
  Displays the customers home phone information. Field may only be updated by Supervisor.

• TYPE
  Displays the home phone type. Field may only be updated by Supervisor.

• LAST USED
  Displays the last used phone number. Field may only be updated by Supervisor.

• BUS PHONE
  Displays the customers business phone information. Field may only be updated by Supervisor.

• TYPE
  Displays the customers business phone type. Field may only be updated by Supervisor.

• LAST USED
  Displays the last used phone number used. Field may only be updated by Supervisor.

• BILLING ADDRESS
  Displays the lease billing address information.

• NAME
  Displays the lease billing name

• ADDRESS 1
  Displays the resident address 1. Field may only be updated by Supervisor.

• ADDRESS 2
  Displays the resident address 2. Field may only be updated by Supervisor.

• CITY
  Displays city information. Field may only be updated by Supervisor.

• STATE
  Displays state information. Field may only be updated by Supervisor.

• ZIP CODE
  Displays zip code information. Field may only be updated by Supervisor.

• GARAGE ADDRESS
  Displays garaging address information.

• NAME
  Displays the operators name

• ADDRESS 1
  Displays the resident address 1. Field may only be updated by Supervisor.

• ADDRESS 2
  Displays the resident address 2. Field may only be updated by Supervisor.

• CITY
  Displays city information. Field may only be updated by Supervisor.

• STATE
  Displays state information. Field may only be updated by Supervisor.

• ZIP CODE
  Displays zip code information. Field may only be updated by Supervisor.

• ALL
  When this button is checked off, it will allow updates in the Primary Address Information fields only. When the SAVE is selected, all Name, Address, City, State, and Zip Code information will be defaulted to the Bill Address and the Garaging Address fields. When the Garaging Address is in a Multi-County (Vertex), the user will be prompted.

• PRIMARY
  When this button is checked off, it will allow the Primary Address information to be updated only. This button will also allow changes in various fields that will affect all lessees tied to the particular Customer, Short Name, Name, SS#, Address information and Phone Number information. These changes can impact LeasePak performance.

• BILLING
  When this button is checked off, it will allow updates in the Billing Address information only.

• GARAGING
  When this button is checked off, it will allow updates in the Garaging Address only.

Co-Lessee Tab

When a Co-Lessee is tied to the lease, the co- lessee information will be displayed. If the current user has Supervisor security privileges set in the Customer Service User Profile, the user will be allowed to access to all fields and update any information. If the user does not have Supervisor security, the co-lessee information will be read only.

Field Descriptions

• CO-LESSEE
  
  
• SHORT NAME
  The co-lessees short name is displayed. Field may only be updated by Supervisor.

• NAME
  The co-lessees name is displayed. Field may only be updated by Supervisor.

• DBA
  The Doing Business As name is displayed. Field may only be updated by Supervisor.

• SOCIAL SECURITY
  The co-lessees social security number is displayed. Field may only be updated by Supervisor.

• TRAN EQUITY
  Transfer of Equity information is displayed yes or no. Field may only be updated by Supervisor.

• ADDRESS 1
  Displays the resident address 1. Field may only be updated by Supervisor.

• ADDRESS 2
  Displays the resident address 2. Field may only be updated by Supervisor.

• CITY
  Displays city information. Field may only be updated by Supervisor.

• STATE
  Displays state information. Field may only be updated by Supervisor.

• ZIP CODE
  Displays zip code information. Field may only be updated by Supervisor.

• HOME PHONE
  Displays the co-lessees home phone information. Field may only be updated by Supervisor.

• TYPE
  Displays the home phone type. Field may only be updated by Supervisor.

• LAST USED
  Displays the last used phone number. Field may only be updated by Supervisor.

• BUS PHONE
  Displays the co-lessees business phone information. Field may only be updated by Supervisor.

• TYPE
  Displays the co-lessees business phone type. Field may only be updated by Supervisor.

• LAST USED
  Displays the last used phone number used. Field may only be updated by Supervisor.

Guarantor Tab

When a Guarantor is tied to the lease, the guarantor information will be displayed. If the current user has Supervisor security privileges set in the Customer Service User Profile, the user will be allowed to access to all fields and update any information. If the user does not have Supervisor security, the guarantor information will be read only.

Field Description

• GUARANTOR
  
  
• SHORT NAME
  The guarantor's short name is displayed. Field may only be updated by Supervisor.

• NAME
  The guarantor's name is displayed. Field may only be updated by Supervisor.

• SOCIAL SECURITY
  The guarantors social security number is displayed. Field may only be updated by Supervisor.

• ADDRESS 1
  Displays the resident address 1. Field may only be updated by Supervisor.

• ADDRESS 2
  Displays the resident address 2. Field may only be updated by Supervisor.

• CITY
  Displays city information. Field may only be updated by Supervisor.

• STATE
  Displays state information. Field may only be updated by Supervisor.

• ZIP CODE
  Displays zip code information. Field may only be updated by Supervisor.

• HOME PHONE
  Displays the guarantors home phone information. Field may only be updated by Supervisor.

• BUS PHONE
  Displays the guarantors business phone information. Field may only be updated by Supervisor.

© 2001 by McCue Systems Incorporated.
All rights reserved.

The information contained in this document is the property of McCue Systems, Inc. Use of the information contained herein is restricted. Conditions of use are subject to change without notice. McCue Systems, Inc. assumes no liability for any inaccuracy that may appear in this document; the contents of this document do not constitute a promise or warranty. The software described in this document is furnished under license and may be used or copied only in accordance with the terms of said license. Unauthorized use, alteration, or reproduction of this document without the written consent of McCue Systems, Inc. is prohibited.